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Custard on my face??


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#1 dave's clichés

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Posted 27 June 2017 - 04:49 PM

  Ok guys,

                  You know the old saying pride comes before a fall,  all those "Grey market" deals that I was so happy with,  can you guess??

  You got it my D500 has died, well sort of.......last night I put in the new FW and everything went well, this morning charged and ready to go I was shooting a flock of flamingos, then I went to chimp....and

 

  the rear screen is dead! 

 

        At least it's a mass of lines all jumbled and unusable, the camera still functions and takes pictures....but you know....like it's useless!

 Wowcamera give a one year guarantee but it would have to go back to Asia or wherever it needs to go, a friends Sigma Port took 16 weeks before he got it back!! (it also got lost)

 So I rung Nikon UK just to see what they had to say, I told them it was grey market and of course they said there was no guarantee, I asked if they would repair it and they said, "Yes but you have to pay!"

 Anyway I'm fairly sure it's the video card driver circuitry and I would be surprised if this circuitry was not on the main board. You can still see chopped up sections of the menu so before the VCD, all functions fine.

   I told the guy what I thought and asked in a worst case scenario what would the cost of a new complete board, the guy finally agreed to ask the service manager what the cost would be for a new board. he took my email details and said he would ask and send me an email assap.

 A couple of hours later I got the mail and the quoted price was around £320 ex postage. The dilemma is, do I send the camera back to Asia to be serviced and risk being mucked about or losing the camera mysteriously in between locations etc. or,  do I cough up the "money" and get my camera in two or three weeks.  

   I was quickly looking on line at official market D500s, they are over €2100 approx. Grey market versions are now €1,550...frankly there's something dodgy going on. So you pays your money and you take the risk.....or not.

  I knew what risks I was taking so think I'm going to pay the repair at least it's guaranteed.......

 

 

    Now you can all laugh and say I told you so!

 

   PS. The FW update and the screen fault were probably unconnected! 



#2 JoJu

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Posted 27 June 2017 - 04:53 PM

I am very sorry to read that, but I don't think this has anything to do with grey market deals. I don't see a reason why Nikon wants you to pay their firmware malfunction - it's not as if the camera was not working before. So, basic malfunction comes from FW, not from green import. At least I don't know there are different FW depending on regions.

 

Have you tried to reset the body? There are two green marks on buttons, these buttons do a factory reset. There's another reset (I believe) which involves taking out the battery for a while. Manual? Google?



#3 dave's clichés

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Posted 27 June 2017 - 05:40 PM

      I can't see the screen well enough to find it in the menus.

 

This is not caused by the FW IMHO, though I was reasoning to begin with that its was, this problem occurs from time to time...my old Samsung GX10 (Pentax K10) had it, the camera worked and then next time no screen. (Actually I found another GX with a broken shutter for €50, my now missed Pentax friend put the two together,then after I sold it to a friend it took a flood and a week later it came back to life). A friends Pentax K01 did the same.

  Laptop computers are notorious for it, I've had a few video cards in my computer too.

 

  

  

  Really electronics can pack up any time especially this digital stuff!

  

  Now I'm only one month away from officially being an old fart (retirement age 65) I was somewhat surprised when I rang the pensions office to find that I will get  a 60% pension....more than I thought!

  

  I don't want to be mucked about most of my first months pension will just have to go to NIkon.  

 

    This evening I think I'll drown my sorrows!



#4 JoJu

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Posted 27 June 2017 - 06:41 PM

Do you want to be patted and named "poor peanut"?

 

The reset is rather simple. Switch the camera on. Push the two buttons with green dots for 5 secs. The camera should do a reboot. You could even try to reinstall firmware. At the moment it's useless anyway. I would try a bit more before I burn some dosh.



#5 dave's clichés

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Posted 27 June 2017 - 07:51 PM

  Poor peanut,  I'm something to do with nuts!  :P

 

  Just done the green buttons.....nothing doing!

 

   Anyway I recognize the look of the screen, when you get all those confused lines it's the video card! 

  

     A nice bottle of Pastis seems to have made the best improvement.......you know the yellow buttons!



#6 toni-a

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Posted 27 June 2017 - 09:54 PM

Why not Nikon France?
Can't they repair it ?
Also by law in France you get a six months warranty repair so you have your camera back under warranty

#7 dave's clichés

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Posted 27 June 2017 - 10:33 PM

      I got further with Nikon UK in five minutes than with Nikon France in the several calls that I made with them, it's the officialdom, "we can't say" ...."send it in" etc.

     If it costs 12-15 euros more in postage to have the repair done by people with whom you can discuss things sensibly, then that is well worth it in my view.

  

 I hate corporate officialdom....of course it depends on the understanding of the person you have at the end of the phone....I found no photographic rapport with Nikon France..........just political correctness..business wise.

 

    On the other hand Pentax France had one of the most sympathetic service managers I have ever come across!

 

     In the end it's who is on the end of the line......the postage difference is neither here nor there.

 

   Lastly all work done by Nikon carries a guarantee, which is why Nikon will not repair water damaged cameras, 



#8 dave's clichés

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Posted 30 June 2017 - 08:36 AM

  After emailing Priceminister a site which  hosts many grey market companies in my case Wowcamera, they send a standard reply stating that you click on your "all your purchases" list to link in to the actual seller.....

 

        ....magically my D500 was not on the list, it seems that once their 14 day sale or return policy expires they remove it. All my other purchases were listed clear as day.

 

Wowcamera replied, that I had to go through Priceminster.....

 

         ......A nice little catch 22 system they've got going there!

 

    

 Anyway the camera went off yesterday to Nikon UK, the Nikon guy actually asked an engineer for the cost of a main board change and emailed it to me ,  £320 frankly I thought it would have been more.....now just the wait!



#9 JoJu

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Posted 30 June 2017 - 08:44 AM

Bummer.

 

I still don't get it: That apparently is a Nikon problem. You were not mistreating your camera else than update firmware. Grey or not, that's very unfair.



#10 dave's clichés

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Posted 30 June 2017 - 11:46 AM

  Where did you see that it's a problem?

 

 I downloaded the FW from Nikon's official site, I don't think it had anything to do with FW update to be honest, just a suspicious coincidence.

  Anyhow, do you think Nikon would admit it was their FW? I've not seen one other mention of it in the forums.



#11 JoJu

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Posted 30 June 2017 - 11:59 AM

Misunderstanding?

 

I think Nikon should take responsibility for a failing update. I was under the impression, the problems started after you updated fw? And even if the fw-update was not the reasonfor the motherboard/graphic-circuit failure: This camera is supposed to be a professional tool. Failing electronics in the first year of ownership without massive mistreatment is not my idea of a professional tool.



#12 dave's clichés

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Posted 30 June 2017 - 12:22 PM

    I could have sent it to wherever if I had had a response from Wowcamera or Priceminister for repair under guarantee if they replied to my mails.

  If it hadn't been grey market Nikon would have repaired it! 

 

  "Failing electronics in the first year of ownership without massive mistreatment is not my idea of a professional tool"

 

​   Electronics is something that has a statistic reliability, no one component can be guaranteed to be 100% reliable, resistors, capacitors, ICs and memory all have a statistical breakdown figure, as such that means that anything can happen!

 

 I would be very surprised if digital Leicas are anything like as reliable as the old mechanical ones and won't command collector price because of it.

   It will be interesting to see how many DSLRs will still be working in twenty years time?

 

 I cited in an earlier thread that soon ML cameras with electronic shutters would have the benefit of no mechanical parts and as such be more reliable..........and ironically it was the electronics that blew on the D500!



#13 JoJu

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Posted 30 June 2017 - 12:37 PM

Yeah, because the DSLR manufacturers don't know how to design proper electronics  <_<

 

:lol:

 

Dave, you nearly defend Nikon to rip you for a board which you haven't damaged - or I totally misinterprete your posts?  :wacko:

 

I think, they can treat grey market buyers a bit different, but they didn't stand aside when they cashed the money for those units sold grey. I expect them to treat their own failures equally, not matter if grey or white or black or red. Sure, failures can happen - but then somebody at Nikon's side of business was the source, not you.



#14 dave's clichés

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Posted 30 June 2017 - 01:39 PM

   The situation is what it is!

 

  I just want my D500 back working!


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#15 JoJu

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Posted 01 July 2017 - 01:45 AM

I just wondered how you look like with custard on your face... I mean, is it really improving the impression?

 

:ph34r:



#16 dave's clichés

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Posted 01 July 2017 - 07:07 AM

  Recipe for egg custard and apple and blackberry pie!

   

 

   First buy a can of English custard or a custard packet mix.

 

  Separate the white of two eggs.........place in a small "dry" bowl.  (use dry utensils only)

 

  Add three teaspoons of white sugar  to the egg white and whisk until thick stiff and fluffy.

 

  Heat the canned custard gently on a low flame (do not boil)  and "fold" in the egg white without stirring, there should be nice mounds of egg white  in the custard.

 

   Take the preheated blackcurrant pie out of the oven and serve up to the family,  generously pour on the egg custard.

 

   While everyone is sat at table say "Grace to our father"  and "enjoy your meal" to the family.

 

   Finally say "Amen" and suddenly  "slump forward" head down until your face makes full contact with your desert.

 

   Lift your head slightly, just enough to be heard, then ask a family member to  fetch your Fuji X-2T, raise yourself up gently as not to disturb your "new look" and take a selfie for posterity.

 

    Open in your favourite photo program and adjust colour/contrast settings to taste.

 

    Post the result here on PZ in this very thread............

 

......and I will tell if you look like I feel!....  :P 

 

 

    Bon apetit!

 

 

 

 PS. As a boy my mother used to make this what we called egg custard, follow my instructions it's quick simple and delicious! 


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#17 JoJu

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Posted 01 July 2017 - 09:20 AM

I just wondered how you look like with custard on your face... I mean, is it really improving the impression?

 

:ph34r:

 

:lol:

 

Thanks for the recipe. Nice things like these - not a chance to be found at the surface of me. More inside...



#18 dave's clichés

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Posted 07 July 2017 - 09:08 AM

  OK, just got an email from Nikon UK, hey they dealt with it quickly! 

 

Labour Charges Repair,

         1.00hr.                                                                                   £82.17 

 

 Parts Fitted 11V0R TFT MONITOR UNIT 1                                  £109.37 

  Freight cost                                                                                        5.06

   Items total                                                                                     191.54

  Tax amount                                                                                      39.32

Invoice total                                                                                      235.92

         New rear touch screen fitted...........Nikon charge  £82.17  per hour +VAT  ....... verging on £100 per hour!!

 

So it was the rear screen that died not the main board!... which made it less than the £320 quoted for the board. Grey market aside, I think this is a reasonable price for the work that has been done, plus the dreaded "value added tax"...  Do you know?  never in all the time I've been purchasing since the VAT introduction, have I found it to ever add any value whatsoever!

 

 I'll pay by card and it will be sent off today!

 

  In the meantime, my AF-S 16-85mm VRII  F3.5/5.6 has arrived, (found on the bon coin) hey it's a really nice little lens and seems well centered, considerably better than the plastic bayoneted  AF-S 18-105mm  VR F3.5-5.6, I have had two examples both de-centered.              

 

  I feel like I walking around with my pants around my ankles without my D500!                                                                          



#19 toni-a

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Posted 07 July 2017 - 06:08 PM

OK, just got an email from Nikon UK, hey they dealt with it quickly!

Labour Charges Repair,
1.00hr. £82.17

Parts Fitted 11V0R TFT MONITOR UNIT 1 £109.37
Freight cost 5.06
Items total 191.54
Tax amount 39.32
Invoice total 235.92
New rear touch screen fitted...........Nikon charge £82.17 per hour +VAT ....... verging on £100 per hour!!

So it was the rear screen that died not the main board!... which made it less than the £320 quoted for the board. Grey market aside, I think this is a reasonable price for the work that has been done, plus the dreaded "value added tax"... Do you know? never in all the time I've been purchasing since the VAT introduction, have I found it to ever add any value whatsoever!

I'll pay by card and it will be sent off today!

In the meantime, my AF-S 16-85mm VRII F3.5/5.6 has arrived, (found on the bon coin) hey it's a really nice little lens and seems well centered, considerably better than the plastic bayoneted AF-S 18-105mm VR F3.5-5.6, I have had two examples both de-centered.

I feel like I walking around with my pants around my ankles without my D500!

Good to hear your D500 is working nicely again.
I never saw any repairs charging less than an hour labor, even for minor repairs.
About 16-85, I tried it last week, the sample I had moist inside, so all the pictures had washed out contrast as if they were shot in foggy conditions, it needed cleaning, so it looks like it's prone to such problems. However as I know you, cleaning it should be an easy job for you

#20 dave's clichés

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Posted 07 July 2017 - 09:08 PM

 Ugh, wet lenses, get out the vacuum cleaner and suck out the damp air!

 

 I'm kinda getting fed up with the technical side of lenses, zooms especially....I like nice working ones!

 

         But thanks!






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