Thread Rating:
  • 0 Vote(s) - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Recent good and bad experiences with manufacturer service
#2
That Tokina lens you received, how could they not see that? <img src='http://forum.photozone.de/public/style_emoticons/<#EMO_DIR#>/tongue.gif' class='bbc_emoticon' alt='Tongue' /> Specially knowing what was wrong with the first one <img src='http://forum.photozone.de/public/style_emoticons/<#EMO_DIR#>/ohmy.gif' class='bbc_emoticon' alt=':o' />



Also, the Sigma one, funny. Annoying, but a bit funny <img src='http://forum.photozone.de/public/style_emoticons/<#EMO_DIR#>/tongue.gif' class='bbc_emoticon' alt='Tongue' />





Pentax: (http://www.fovi.no/)

I keep feeling like I'm a very lucky guy, the lenses I buy keep being in good condition. My newest 16-50mm however had something wrong with the focus engine, so I left it at Fovi (they used to be the importer of Pentax in Norway) when I visited in November 2010 and got it back in perfect condition shortly after returning home about a week later. The lens repair guys they use are in the same building. I now buy all my stuff at Fovi. Not always the cheapest, but not far from it, and always great service!



I'm now expecting a package tomorrow with my vertical grip for the K-5 (there has been no available grips for a long while here in Norway), And two 16GB SanDisk Extreme Pro cards that have 45MBps, that will be interesting. And a power adapter, I'm going into lens testing <img src='http://forum.photozone.de/public/style_emoticons/<#EMO_DIR#>/tongue.gif' class='bbc_emoticon' alt='Tongue' />





Samyang: (http://www.foto-tip.pl/)

Last year I bought a Samyang 85mm 1.4 privately. I was told it was supposed to be automatic aperture for Pentax, but that the blades were very slow, so you had to loosen it from the mount, as if you were taking it off, change aperture, then mount it again, so I got a really low price, and I accepted it.



When I got it, it was very hard to change aperture, and I moved the aperture ring back and forth a few times, and then it was very loose, and the blades were locked in the smallest aperture they could be, and of course I couldn't use it. I contacted Foto-Tip.pl which sells Samyang and they told me to send it to them and they would fix it. It got stuck in customs in Poland, and nothing happened for a while, I asked foto-tip.pl what was going on, they investigated and got the lens to them in a hurry. They fixed it, and two days after they shipped it, from Poland, I had it in my mailbox. That's the fastest I've ever received anything via mail, so I was shocked it got here so fast, from abroad. Also, they did it all for free! Simply fantastic customer service. My next Samyang lenses will be bought from them! Which will be the 14mm 2.8 of course, and the 8mm fish-eye.





Tokina:

I bought an old 28mm f/2.8 Tokina lens privately. When I received it, the aperture could not be changed, but the glass was clean, and focus was smooth and very well damped. I shipped it to Tokina in the Netherlands after getting some form from their website. After a while I was told they couldn't fix it and they asked if they should return it (for a cost) or just throw it away (for free). I just told them to throw it away. Nothing wrong in the service here really, just a lens that was too old.
  


Messages In This Thread
Recent good and bad experiences with manufacturer service - by netrex - 03-29-2011, 09:59 PM
Recent good and bad experiences with manufacturer service - by anyscreenamewilldo - 03-30-2011, 09:50 AM

Forum Jump:


Users browsing this thread:
1 Guest(s)