06-11-2014, 09:17 AM
Just a quick update regarding the service of Fujifilm in Switzerland (actually, I think Fujifilm International ultimately handled the service request):
- it took them more than 8 weeks to come to the conclusion that my 56mm lens was damaged beyond repair
- I got offered a replacement unit at about 20% discount
I'm not an expert, but I have some doubts about whether the lens really was beyond repair. The lens was dropped from about 80-100cm and the mount broke off. It sounds worse than it actually looked as the lens is only held together by a few plastic pins internally. Very similar to the lenses shown in this article of Roger Cicala: http://www.lensrentals.com/blog/2013/12/...tic-mounts
Optics seemed unharmed, so to me, it looked like Fuji could relatively easily replace the bayonet-part of the lens and be done with it. Well, seems I was wrong.
Ultimately, the damage was caused by me being careless, so I don't blame Fuji for anything here and I think the 20% discount on the replacement unit is quite a fair deal.
However, I do think that >8 weeks is way too long, especially since no repairs were done. Concluding, my experience with Fuji's service is a bit of a mixed bag :mellow:
- it took them more than 8 weeks to come to the conclusion that my 56mm lens was damaged beyond repair
- I got offered a replacement unit at about 20% discount
I'm not an expert, but I have some doubts about whether the lens really was beyond repair. The lens was dropped from about 80-100cm and the mount broke off. It sounds worse than it actually looked as the lens is only held together by a few plastic pins internally. Very similar to the lenses shown in this article of Roger Cicala: http://www.lensrentals.com/blog/2013/12/...tic-mounts
Optics seemed unharmed, so to me, it looked like Fuji could relatively easily replace the bayonet-part of the lens and be done with it. Well, seems I was wrong.
Ultimately, the damage was caused by me being careless, so I don't blame Fuji for anything here and I think the 20% discount on the replacement unit is quite a fair deal.
However, I do think that >8 weeks is way too long, especially since no repairs were done. Concluding, my experience with Fuji's service is a bit of a mixed bag :mellow: