12-03-2013, 07:22 PM
Quote:I don't think that Fuji was aware "that it was me".....yes possibly true....in which case their response (to send a replacement) seems to me to be a good and worthy attempt to heal a customer complaint....to try to keep the customer on-side....I've found some well known companies that do not appear to think this way....which is possibly just bad PR toward a little person in these cases....
....however I have to say that a company, especially in this specific narrow field, which does not have staff, or PR, paying attention to social media relating to them is asking for trouble....and diminishing returns (sales that is, not as in lens returns, although that would also apply :-)...