05-04-2012, 07:56 AM
Hello Emmanuel,
I have ordered the flex PCB via local Canon service center in the Netherlands.
I've just looked at receipts. At nov.2007 I have paid 9 euro for Flex PCB cable. They sent me the cable as soon as I paid. Before that I contact them via telephone and explain what for part I'm searching for.
One tip - don’t try to tell them that this is design fout. As far as you are talking for thenical part - they are friendly. /As any technician :-)/. Unfortunately this canon service center /Roosendaal/is closed.
But I have very positive experience with the new techrepair center.
In general I’m very positive about service in the Netherlands.
1. Sigma Benelux have a lot of spare parts in stock or even if they don’t have They can find you some substitute. The general rule for spare parts is - 6 years after last production. The most famous sigma lenses have longer term support. e.g. Sigma 150. They give me as example the car industry – e.g. VW beatle, VW Golf and Opel Cadet have spare parts even now.
2. Tokina Netherlands/Europe. – Almere. No problem so far. Several order of flex PCBs they have it on stock.
3. Canon - Several contacts with old and new service center. They are friendly and give you technical advice if you want to do the repairment yourself.
I have only one remark about the service last years.
It becomes very busy. Or they don't have enough capacity. Waiting time is increased.
==========================
PS: I know that my experience doesn’t match the experience of most people. Maybe I’m exception because I have never given my camera or lenses for repair. I ask either for technical advice or spare parts.
I have ordered the flex PCB via local Canon service center in the Netherlands.
I've just looked at receipts. At nov.2007 I have paid 9 euro for Flex PCB cable. They sent me the cable as soon as I paid. Before that I contact them via telephone and explain what for part I'm searching for.
One tip - don’t try to tell them that this is design fout. As far as you are talking for thenical part - they are friendly. /As any technician :-)/. Unfortunately this canon service center /Roosendaal/is closed.
But I have very positive experience with the new techrepair center.
In general I’m very positive about service in the Netherlands.
1. Sigma Benelux have a lot of spare parts in stock or even if they don’t have They can find you some substitute. The general rule for spare parts is - 6 years after last production. The most famous sigma lenses have longer term support. e.g. Sigma 150. They give me as example the car industry – e.g. VW beatle, VW Golf and Opel Cadet have spare parts even now.
2. Tokina Netherlands/Europe. – Almere. No problem so far. Several order of flex PCBs they have it on stock.
3. Canon - Several contacts with old and new service center. They are friendly and give you technical advice if you want to do the repairment yourself.
I have only one remark about the service last years.
It becomes very busy. Or they don't have enough capacity. Waiting time is increased.
==========================
PS: I know that my experience doesn’t match the experience of most people. Maybe I’m exception because I have never given my camera or lenses for repair. I ask either for technical advice or spare parts.