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Recent good and bad experiences with manufacturer service
#13
[quote name='mst' timestamp='1302032226' post='7410']

Back to topic: still no reply from Hapa Team, sent another message today.

[/quote]



Well, at least some reaction happened: Hapa Team now offers to either return my backfocusing lens (not repaired) or to repair the tilt zoom they sent as replacement. But, if they can not adjust back focus, will they be able to fully repair such a desastrous lens?



So, in summary, two not really attractive options to choose from. Remember that the lens is still under warranty.



Exchanged several messages with Hapa Team two days ago, however since then no replies again. My last mail is unanswered.



Will keep you updated.



-- Markus
Editor
opticallimits.com

  


Messages In This Thread
Recent good and bad experiences with manufacturer service - by anyscreenamewilldo - 03-30-2011, 09:50 AM
Recent good and bad experiences with manufacturer service - by mst - 04-08-2011, 07:49 AM

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